VTB Online is one of the leaders in the UsabilityLab rating

21 largest Russian banks took part in the UsabilityLab study. The researchers evaluated the convenience of digital services according to 90 criteria, including: transfers through the Fast Payment System, between own accounts, transaction history, cost analytics, payment for services, notification settings, and others. The availability rating was based on assessments of such scenarios as viewing the balance and information about operations, logging into an online bank, transferring by card number, opening deposits, and others.

“When developing VTB Online, we take into account all modern trends in the creation of digital services: increased security, accessibility for all categories of customers, ease of use, personalization, voice control, and others. Last year, we introduced many new features, such as logging in with a smart watch, analyzing expenses and income, customizing the main screen for the client's tasks - all of which were suggested to us by the users themselves. We pay special attention to the security of VTB Online and the protection of customer funds, and last year we began collecting phone numbers of scammers and phishing sites through a chatbot for their subsequent blocking. In addition, we have increased the accessibility of our platform for blind and visually impaired users, who can already use 90% of the functionality of the mobile application and 100% of the online banking. We continue to develop VTB Online and intend to increase the number of active users by 1.5 times to 15 million people by the end of the year,” said Nikita Chugunov, Head of Digital Business Department, VTB Senior Vice President.< /p>

VTB released a major update to its mobile and internet banking in November 2021. VTB Online began to work twice as fast, and some services are now available to users even during preventive maintenance. The most necessary daily operations, including transfers and payments, can be carried out in just two clicks, and the transition between sections has become instantaneous. There are more than 50 new features, including batch payment of bills, cash withdrawals from ATMs without a card, customization of the main screen, the ability to “hide” the balance.

“We have implemented a highly effective customer funds protection system. Users of the VTB Online mobile application can independently block access to their personal account if there are doubts about security their account. For additional financial security, we recommend that clients take out account and card insurance, which is also designed for cases of social engineering. Our goal is to be the safest mobile bank in Russia,” added Nikita Chugunov.

VTB Online is one of the leaders in the UsabilityLab rating

21 largest Russian banks took part in the UsabilityLab study. The researchers evaluated the convenience of digital services according to 90 criteria, including: transfers through the Fast Payment System, between own accounts, transaction history, cost analytics, payment for services, notification settings, and others. The availability rating was based on assessments of such scenarios as viewing the balance and information about operations, logging into an online bank, transferring by card number, opening deposits, and others.

“When developing VTB Online, we take into account all modern trends in the creation of digital services: increased security, accessibility for all categories of customers, ease of use, personalization, voice control, and others. Last year, we introduced many new features, such as logging in with a smart watch, analyzing expenses and income, customizing the main screen for the client's tasks - all of which were suggested to us by the users themselves. We pay special attention to the security of VTB Online and the protection of customer funds, and last year we began collecting phone numbers of scammers and phishing sites through a chatbot for their subsequent blocking. In addition, we have increased the accessibility of our platform for blind and visually impaired users, who can already use 90% of the functionality of the mobile application and 100% of the online banking. We continue to develop VTB Online and intend to increase the number of active users by 1.5 times to 15 million people by the end of the year,” said Nikita Chugunov, Head of Digital Business Department, VTB Senior Vice President.< /p>

VTB released a major update to its mobile and internet banking in November 2021. VTB Online began to work twice as fast, and some services are now available to users even during preventive maintenance. The most necessary daily operations, including transfers and payments, can be carried out in just two clicks, and the transition between sections has become instantaneous. There are more than 50 new features, including batch payment of bills, cash withdrawals from ATMs without a card, customization of the main screen, the ability to “hide” the balance.

“We have implemented a highly effective customer funds protection system. Users of the VTB Online mobile application can independently block access to their personal account if there are doubts about security their account. For additional financial security, we recommend that clients take out account and card insurance, which is also designed for cases of social engineering. Our goal is to be the safest mobile bank in Russia,” added Nikita Chugunov.

VTB Online is one of the leaders in the UsabilityLab rating

21 largest Russian banks took part in the UsabilityLab study. The researchers evaluated the convenience of digital services according to 90 criteria, including: transfers through the Fast Payment System, between own accounts, transaction history, cost analytics, payment for services, notification settings, and others. The availability rating was based on assessments of such scenarios as viewing the balance and information about operations, logging into an online bank, transferring by card number, opening deposits, and others.

“When developing VTB Online, we take into account all modern trends in the creation of digital services: increased security, accessibility for all categories of customers, ease of use, personalization, voice control, and others. Last year, we introduced many new features, such as logging in with a smart watch, analyzing expenses and income, customizing the main screen for the client's tasks - all of which were suggested to us by the users themselves. We pay special attention to the security of VTB Online and the protection of customer funds, and last year we began collecting phone numbers of scammers and phishing sites through a chatbot for their subsequent blocking. In addition, we have increased the accessibility of our platform for blind and visually impaired users, who can already use 90% of the functionality of the mobile application and 100% of the online banking. We continue to develop VTB Online and intend to increase the number of active users by 1.5 times to 15 million people by the end of the year,” said Nikita Chugunov, Head of Digital Business Department, VTB Senior Vice President.< /p>

VTB released a major update to its mobile and internet banking in November 2021. VTB Online began to work twice as fast, and some services are now available to users even during preventive maintenance. The most necessary daily operations, including transfers and payments, can be carried out in just two clicks, and the transition between sections has become instantaneous. There are more than 50 new features, including batch payment of bills, cash withdrawals from ATMs without a card, customization of the main screen, the ability to “hide” the balance.

“We have implemented a highly effective customer funds protection system. Users of the VTB Online mobile application can independently block access to their personal account if there are doubts about security their account. For additional financial security, we recommend that clients take out account and card insurance, which is also designed for cases of social engineering. Our goal is to be the safest mobile bank in Russia,” added Nikita Chugunov.

VTB Online is one of the leaders in the UsabilityLab rating

21 largest Russian banks took part in the UsabilityLab study. The researchers evaluated the convenience of digital services according to 90 criteria, including: transfers through the Fast Payment System, between own accounts, transaction history, cost analytics, payment for services, notification settings, and others. The availability rating was based on assessments of such scenarios as viewing the balance and information about operations, logging into an online bank, transferring by card number, opening deposits, and others.

“When developing VTB Online, we take into account all modern trends in the creation of digital services: increased security, accessibility for all categories of customers, ease of use, personalization, voice control, and others. Last year, we introduced many new features, such as logging in with a smart watch, analyzing expenses and income, customizing the main screen for the client's tasks - all of which were suggested to us by the users themselves. We pay special attention to the security of VTB Online and the protection of customer funds, and last year we began collecting phone numbers of scammers and phishing sites through a chatbot for their subsequent blocking. In addition, we have increased the accessibility of our platform for blind and visually impaired users, who can already use 90% of the functionality of the mobile application and 100% of the online banking. We continue to develop VTB Online and intend to increase the number of active users by 1.5 times to 15 million by the end of the year,” said Nikita Chugunov, Head of Digital Business Department, Senior Vice President of VTB.

VTB released a major update to its mobile and internet banking in November 2021. VTB Online began to work twice as fast, and some services are now available to users even during preventive maintenance. The most necessary daily operations, including transfers and payments, can be carried out in just two clicks, and the transition between sections has become instantaneous. There are more than 50 new features, including batch payment of bills, cash withdrawals from ATMs without a card, customization of the main screen, the ability to “hide” the balance.

“We have implemented a highly effective customer funds protection system. Users of the VTB Online mobile application can independently block access to their personal account if there are doubts about the security of their account. For additional financial security, we recommend that clients take out account and card insurance, which is also designed for cases of social engineering. Our goal is to be the safest mobile bank in Russia,” added Nikita Chugunov.

“We have implemented a highly effective customer funds protection system. Users of the VTB Online mobile application can independently block access to their personal office if there are doubts about the security of their account. For additional financial security, we recommend that clients take out account and card insurance, which is also designed for cases of social engineering. Our goal is to be the safest mobile bank in Russia,” added Nikita Chugunov .